Frequently Asked Questions & Help

Orders can be placed online, over the phone by calling our shop at 629.203.7160 or our cell at 615.635.7080, or in-person at the shop. We do not take orders via e-mail or text message. By placing an order, you are expressly agreeing to our Terms & Conditions.

When placing your order online or by phone, you are able to make special requests such as avoiding / including specific types of flowers and colors. We will do our best to accommodate these requests if possible (i.e. the flower you request is in season and available to us). If you need to place a completely custom order or need a guarantee that a specific type of flower is included, please place your order by phone and at least a week in advance and we'll do everything in our power to accommodate. If a special order is required to source your requested flowers, the minimum order required is $250.

Orders can be placed up to 90 days in advance. Orders must be placed BY 2:00pm the day prior for delivery or pick-up on the following day. Any orders placed AFTER 2:00pm will be delivered or be available for pick-up the second following day. For example, for an order placed at 11:00am on Wednesday, the order will be delivered or available for pick-up Thursday. For an order placed at 3:00pm on Wednesday, the order will be delivered or available for pick-up on Friday. All delivery orders placed on Friday, Saturday and Sunday will be delivered, at the earliest, Monday of the following week. All Saturday pick-up orders must be placed before noon (12:00PM) Friday. 

For same day deliveries and pick-up orders or special requests for next day-delivery after the 2:00pm order cut-off time, please call the shop and we will do our very best to accommodate.

We offer weekly, bi-weekly or monthly subscriptions of our Medium Designer's Choice Vase Arrangement or Medium Designer's Choice Hand-Tied Bouquet. Prices are $115 per arrangement (Retail is $125) for a minimum three delivery commitment. For each three delivery commitment, we also offer one 're-delivery,' providing you the flexibility to send one of your scheduled arrangements to any recipient of your choice (local Nashville delivery only). If you would like to use your re-delivery and provide a new recipient for one of your deliveries, please call us at least 48 hours in advance to confirm the details. 

We will always have a weekly selection of the freshest blooms available for purchase by the stem in the shop. Please feel free to stop by and our team will work with you to select flowers that fit within your budget which will be hand wrapped and can be taken with you.

Once your order has been placed successfully, you will receive a confirmation email with the details of your order. Please review all the information in the email carefully, including the delivery address and recipient details to ensure they are correct. Please contact us immediately if any information is incorrect to ensure your order is processed correctly. We will not be held responsible for any errors made during the order entry process by the sender.

We accept Visa, Mastercard, American Express, Discover, Google Pay and Apple Pay. Please reference our Terms & Conditions for more details.

During the annual growing season from April thru October, we source as much as we can from local flower farmers across the middle Tennessee area. Not only do we strive to support our local community, but we are proud to work with farmers and growers who farm sustainably and pay a living wage. A vast majority of commercially grown flowers are sold as cheaply as possible to grocers or florists at the expense of our enviornment or flower farm employees. During the non-growing season, we have few alternatives and do source our floral product from other US, European or South American farms though we will always be transparent as to where your flowers are coming from. When your flowers have to fly to get to us, a percentage of your payment is used to purchase carbon offset credits which take into account the environmental costs of air travel. That is why we price the way we do - so you know the flowers you are buying were sourced, processed and designed both ethically and sustainably.

All deliveries include our custom care card which you can also access here.

Deliveries are made on Monday from 2:00PM to 5:00PM, Tuesday through Friday from 11:00AM to 5:00PM and Saturdays from 11:00AM to 2:00PM. We currently do not make deliveries on Sunday except for special holidays which may require us to do so (i.e. Valentine's Day, Mother's Day, etc.). Extended delivery hours will be shared on our website or via our social media channels.

We deliver to the Metro Nashville area including Downtown Nashville, Germantown, The Gulch, Wedgewood Houston, 12th South, Melrose, Berry Hill, Melrose, Belmont, Hillsboro Village, Vanderbilt, Music Row, Green Hills, West End, The Nations, Sylvan Park, East Nashville Inglewood and North Nashville. We also deliver to surrounding suburbs such as Belle Meade, Forest Hills, Oak Hill, Brentwood, Franklin and Creive Hall. Our delivery zones include zip codes: 37201, 37203, 37204, 37205, 37206, 37207, 37208, 37209, 37210, 37211, 37212, 37213, 37215, 37216, 37219, 3722, 37027, 37064, 37067 and 37069. Please feel free to call or message us with your recipient's address to confirm if it is within our delivery area. For delivery to addresses that are not available at checkout, please do give us a call to discuss individual delivery schedules and charges. Our team is always happy to try and accommodate a special delivery outside of our normal delivery zones.

Delivery charges are calculated at checkout according to delivery address and zip code. Our delivery fees start at $9.50 and increase correspondingly based on the recipient's zip code and distance from our shop. There is no fee for pick-up orders.

If a specific delivery time is required please contact us before placing your order to ensure we can accommodate your request. Additional charges may apply.

Orders may be picked up starting 2:00pm on Monday through Saturday during regular store hours. Pick-up orders must be placed by the order cut-off time (2:00pm the previous day). For Monday pick-up, orders must be placed before noon (12:00pm) on Sunday. For Saturday pick-up, orders must be placed before noon (12:00pm) on Friday. 

The sender is responsible for ensuring that recipient details and delivery address(es) are correct when the order is submitted. In case the recipient details and delivery address(es) are incorrect on the order and we are not notified by sender prior to attempted delivery, we will be required to schedule a re-delivery for your order to be sent to the correct location. A re-delivery will be scheduled when confirmed by either sender or recipient and for the earliest delivery date and time we have available. A re-delivery fee will apply.

If no one is available to accept the delivery, our driver will first contact the sender in an attempt to get a hold of the recipient and if unsuccessful, will contact the recipient directly. If our delivery driver determines it is possible (given outdoor temperature, time until collection, etc.) to leave the order in a safe place, s/he will seek approval to do so from the sender or recipient. The sender and recipient understands that if they have approved leaving the order in a safe place, Lillian's Floral Studio is not responsible for any damages or detriment caused to the arrangement nor to its shelf life. If delivery to the recipient or a safe place is not possible, we will require a re-delivery and additional charges will apply. A re-delivery will be scheduled when confirmed by either sender or recipient and for the earliest delivery date and time we have available.

If a cancellation is necessary, you must cancel your order 24 hours before it is set to go out for delivery or be ready for pick-up. Please call us to cancel your order. We do not accept email or text message cancellations.

Flowers and plants are by nature, perishable products. We take the utmost care to ensure that every order leaving our shop is in perfect condition. With each order, we also include our Floral Care Card to ensure your blooms last as long as possible. We cannot guarantee freshness or lifespan of items that have not been properly cared for. All quality claims must be made within 24 hours of pick-up or delivery. The original product must be presented in-person at the shop or detailed photos emailed to us at shop@lilliansfloralstudio.com. We will work with you on a fair resolution at our discretion.

If you received the wrong item, please contact us immediately and we will work with you on a fair resolution.

If you need to return a new and unused retail item or non-floral product (i.e. book, vase, candle, etc.), a refund to your original method of payment is offered within 10 days of purchase with a receipt. For any returns made beyond 10 days of purchase, you may make an exchange or receive store credit for the amount shown on your receipt.